OUR SERVICES


Maintaining your Assets

Our team are experts in technical asset management. Our comprehensive service is designed to optimise the performance and value of your property portfolio through its entire life cycle. We will work with you to meet statutory and legislative obligations whilst identifying opportunities for operational and energy efficiency improvements. We look to minimise operational risk, optimise asset performance and help meet sustainability goals so you can focus on operating your portfolio to its fullest potential. 

Two people wearing hard hats and safety vests reviewing blueprints outdoors.

AUDIT REPORTING


Using EDGE APM software, we produce a comprehensive reporting framework for multiple assets and contractors associated with a building. These audits have three purposes:

  • To review contractor performance related to the maintenance of MEP services.
  • To assess the condition of plant rooms, signage, and storage of equipment, and review the condition and operational performance of assets. 
  • To briefly review operational and energy efficiency and identify opportunities to improve upon this. 


Informed by site visits and detailed scrutiny of contract-related documentation, our audit reports use a Red Amber Green (RAG) rating system to identify the timescale for and urgency of remedial action or improvement. Audits are critical for ensuring occupant safety, legal compliance, and ensure your contractors are satisfying their contractual and legal responsibilities. 


We can also produce a tailored Managing Agent report that will capture top-level information to inform portfolio level actions. 

PLANNED MAINTENANCE REPORTS (PMR)


A robust and accurate PMR (sometimes called a Planned Maintenance Programme or PMP) is the key to any successful asset management strategy that combines ambition with cost efficiency. The report details the life-cycle costs of existing assets – such as the need for repair or like-for-like replacement based on age and condition – within a set time frame, usually a 10-year period. 


Developed in accordance with CIBSE Guide M, a PMR allows you to predict with accuracy when MEP assets will require replacement or repair, enabling you to forecast future expenditure and recoup costs through service charges. 


Resero is able to prepare, audit, and monitor PMRs. We use our own cost library detailing real and recent project costs to help improve accuracy. Our RICS NRM and BESA SFG20 aligned asset registers provide industry recognised formats for both surveyors and engineers.


AN ALTERNATIVE PMR


Our Alternative PMR is usually prepared with a sustainability target in mind, such as net-zero carbon or an improved EPC rating. We prepare the cost plan to ensure it utilises the existing replacement timetable wherever possible and clearly identifies those costs that may not be service charge recoverable (or will need advice) as well as predicted energy savings and payback periods.


This prevents double counting of costs. Using the counterfactual of existing costs, it finds the most cost-effective method and timetable to achieve a target. It also helps asset managers to understand and report on climate change related financial risk.

DISCOVER

PLANNED MAINTENANCE REPORTS (PMR)


A robust and accurate PMR (sometimes called a Planned Maintenance Programme or PMP) is the key to any successful asset management strategy that combines ambition with cost efficiency. The report details the life-cycle costs of existing assets – such as the need for repair or like-for-like replacement based on age and condition – within a set time frame, usually a 10-year period. 


Developed in accordance with CIBSE Guide M, a PMR allows you to predict with accuracy when MEP assets will require replacement or repair, enabling you to forecast future expenditure and recoup costs through service charges. 


Resero is able to prepare, audit, and monitor PMRs. We use our own cost library detailing real and recent project costs to help improve accuracy. Our RICS NRM and BESA SFG20 aligned asset registers provide industry recognised formats for both surveyors and engineers.


AN ALTERNATIVE PMR


Our Alternative PMR is usually prepared with a sustainability target in mind such as net-zero carbon or an improved EPC rating. We prepare the cost plan to ensure it utilises the existing replacement timetable wherever possible and clearly identifies those costs that may not be service charge recoverable (or will need advice) as well as predicted energy savings and payback periods.


This prevents double-counting of costs. Using the counter-factual of existing costs it finds the most cost-effective method and timetable to achieve a target. It also helps asset managers to understand and report on climate change related financial risk.

DISCOVER
Man at desk, looking at two computer monitors displaying building design software and data.

MONITORING + IMPROVING OPERATIONAL ENERGY


Reviewing ongoing operational energy data is a core part of our asset management role. Accurate data is the key to improving operational performance and reducing cost, which means our first step is always to interrogate and validate existing energy data.  We also look at the operational effectiveness of all building systems. Significant energy savings can be made by confirming all systems are commissioned, optimised, and maintained properly.


We then combine a number of datasets to run benchmarking and analysis  through our software. This allows us to create an energy strategy using a digital model of the building, which can also help us to understand the impact of any proposed changes. If engaged on a framework, we oversee the implementation and review of such energy strategies through periodical audits and site visits. Our tailored software solutions mean we take ongoing responsibility for the quality of our recommendations and the impact we are achieving.

CATEGORY A + B FIT OUTS


In a multi-let environment, it is crucial to ensure that any works undertaken do not adversely impact occupant or landlord interests. 


At Resero, we can advise you on tenant requirements when planning Category A building works to ensure the interests of building occupants are taken into consideration. Similarly, where tenants plan Category B fit outs, we can issue a tracker document to review the scope of proposed works and ensure consideration is given to critical elements of building safety and existing MEP services like fire stopping and equipotential bonding. These are often appended to the Landlord Tenant Agreement (LTA) and inform interim or terminal schedules of dilapidations.


Another key element of both Cat A and B works is to ensure that any significant changes to the MEP services do not impact the overall EPC rating. Resero can review planned works and advise you on how to reduce their impact on energy efficiency. As part of our management framework, Resero would normally have created a dynamic simulation model as a prerequisite for planning a net zero carbon strategy, this model can be updated with the proposed works and a predictive EPC generated.

a group of people are sitting at desks in an office

RELATED SERVICES


Find out more about the services we offer.

SERVICES IN ACTION


Find out more about the value of technical asset management.

RESOURCES + INSIGHTS


All the latest news and expertise from the Resero team.

A modern building surrounded by trees
By Alan Christie February 12, 2026
Resero helps real estate teams navigate the energy transition using EDGE APM to drive decarbonisation, digitalisation, decentralisation and data‑led asset performance.
Looking upwards at three pylons against a blue, cloudy sky.
By Joe Gubats October 2, 2025
Discover the key challenges of electrification in commercial property and how to overcome grid, cost, and compliance barriers with expert planning.
Three professionals in business attire discussing a building model placed on a table over documents.
By Joe Gubats June 13, 2025
Discover why specialist MEP consultants are essential in terminal schedules of dilapidations. Learn how expert assessment of mechanical, electrical, and public health systems ensures accurate costings, compliance, and fair settlements at lease end.
By Georgia Tierney January 23, 2025
As climate change impacts intensify, the need for greener, more energy-efficient buildings has never been more urgent. Addressing these challenges, the UK Net Zero Carbon Buildings Standard (The Standard) Pilot emerges as a pivotal initiative. The Standard is the first comprehensive, cross-industry standard designed to ensure that buildings in the UK achieve net zero carbon emissions. Developed collaboratively by leading organisations in the UK buildings sector, the Standard provides a clear definition of net zero carbon buildings, addressing both operational and embodied carbon. For commercial property owners, understanding these two components is crucial for effective carbon management and compliance. What is the UK Net Zero Carbon Buildings Standard Pilot? Launched in September 2024, the Standard is still in its infancy, with the full version of the Standard expected by the end of 2025. Key collaborators include prominent industry organisations such as BBP, BRE, the Carbon Trust, CIBSE, IStructE, LETI, RIBA, RICS, and UKGBC. The Standard aligns with the UK's ambitious climate goals, targeting net zero emissions by 2050, with interim milestones of a 68% reduction by 2030 and 78% by 2035. Its primary objective is to establish a unified methodology for assessing and proving that buildings can achieve net zero carbon. By setting clear metrics and targets, it ensures the built environment contributes meaningfully to limiting global temperature rise to 1.5°C. Key Components of the Pilot Operational Energy Use: The Standard sets stringent metrics for energy consumption during building operation. It emphasises energy efficiency and the integration of renewable energy sources to minimise carbon emissions. Embodied Carbon: This component addresses carbon emissions linked to construction materials and processes. Guidelines encourage the use of low-carbon materials and efficient construction practices to reduce these emissions. On-Site Renewable Energy: The integration of renewable energy systems, such as solar panels and wind turbines, is encouraged to decrease reliance on fossil fuels and lower operational carbon emissions. Refrigerants: The Standard promotes the use of refrigerants with low global warming potential (GWP) in building systems to further minimise environmental impact. Implications for Commercial Property Owners For commercial property owners, the Standard represents a critical shift in how the sector approaches sustainability. For many existing builds, meeting the new standards may very well require significant investment. However, there are potential financial incentives, including grants and green financing options, which can offset these expenditures. More importantly, buildings aligned with the Standard can be expected to yield long term savings through reduced operational costs. Improved energy efficiency and integration of renewable energy not only helps mitigate the initial upfront costs but also lowers energy bills over time. This dual benefit of immediate financial support and enduring cost reductions highlights the long-term economic advantage of aligning with the Standard. On the regulatory front, property owners will need to anticipate and align with stricter compliance requirements. While the Standard is currently voluntary, early adoption can help avoid future penalties and ensure properties remain competitive. Aligning with the Standard ahead of time also allows building owners to position themselves as leaders in the industry, gaining recognition from tenants, investors, and other stakeholders. Staying proactive in meeting these guidelines reduces the risk of rushed adjustments should the Standard become mandatory in the future. Market value is another critical consideration. Buildings that achieve net zero status are likely to see enhanced asset value and greater appeal to sustainability focused tenants. Modern tenants are increasingly prioritising environmentally friendly and energy efficient properties, which means that non-compliant buildings could face higher vacancy rates and reduced competitiveness in the rental market. Properties that fail to meet the Standard also risk becoming obsolete, potentially decreasing their long term value and investment appeal. By contrast, net zero compliant properties not only command higher demand but are overall more resilient to climate related risks, further enhancing their marketability. Complying with the Standard signals a strong commitment to sustainability, aligning with the expectations of tenants, investors, and the broader market. Organisations with robust ESG credentials are better positioned to secure investment and maintain stakeholder trust. Contributing to national and global climate targets bolsters corporate social responsibility efforts, fostering a positive brand image and strengthening long term industry leadership. How Resero Can Help At Resero, we understand the transformative potential of the Standard for the commercial property sector. Since 2016, we’ve been helping property owners and managers turn ambitious sustainability goals into practical, achievable outcomes. By bridging the gap between high-level strategy and practical implementation, we offer solutions that align with the operational realities of achieving net zero. Our Expertise Includes: Technical Asset Management : We optimise property performance and value throughout its lifecycle, ensuring compliance with statutory obligations and identifying opportunities for efficiency improvements. Net Zero Carbon Strategies : We also l everage frameworks like BREEAM and NABERS UK, both of which align with the Standard, to assess energy performance, reduce emissions, and deliver tangible progress toward net zero. A key to meeting the Standard and achieving net zero is to determine a feasible transition plan at an early stage, all too often we have seen sustainability report recommendations that are unfeasible in the real world, and with commercial buildings contributing 40% of the UK’s carbon emissions, the need to decarbonise portfolios has never been more urgent. Resero provides tailored pathways to help you align with your net zero carbon goals, ensuring minimised risks, maximised asset performance, and strengthened ESG credentials. Conclusion The UK Net Zero Carbon Buildings Standard Pilot represents a transformative step toward decarbonising the built environment. Its comprehensive approach to operational and embodied carbon, coupled with its focus on renewable energy and low GWP refrigerants, sets the benchmark for sustainable building practices. For commercial property owners, proactive planning and investment in alignment with the Standard offer a pathway to enhanced asset value, regulatory compliance, and ESG leadership. By embracing the Standard, the sector can seize the opportunity to lead in sustainability, ensuring a resilient and competitive future.
By Alan Christie September 20, 2024
In the dynamic landscape of UK commercial real estate, effective technical asset management is the cornerstone of success. However, even seasoned professionals can fall victim to common pitfalls that undermine portfolio performance. At Resero, we've identified five key areas where mistakes frequently occur: Regulatory Compliance, Risk Management, Decarbonisation, Strategy, and Operational Efficiency. Let's explore these areas and discuss how to avoid potential missteps. 1. REGULATORY COMPLIANCE MISTAKES The UK's regulatory landscape is constantly evolving, particularly in the wake of Brexit and increasing focus on building safety. Common mistakes include: Overlooking changing regulations: Many asset/building managers fail to stay abreast of new legislation, such as the SFG20 compliance standards, the Building Safety Act 2022, and risks associated with the trajectory for the Minimum Energy Efficiency Standards (MEES). Failing to maintain proper documentation: Incomplete or disorganised records can lead to compliance issues and potential fines. How to avoid: Implement a robust compliance management system, conduct regular audits, and consider appointing a dedicated compliance officer. Stay informed through industry bodies like the British Property Federation and RICS. 2. risk management oversights In an uncertain economic climate, risk management is more crucial than ever. Typical errors include: Underestimating potential threats: Failing to account for risks such as market volatility, interest rate changes, or unforeseen events like the COVID-19 pandemic. Lack of comprehensive risk assessment: Focusing solely on financial risks while neglecting operational or reputational risks. How to avoid: Conduct regular, comprehensive risk assessments. Develop scenario planning exercises and implement robust risk management strategies that cover all aspects of your portfolio. 3. DECARBONISATION PITFALLS With the UK government's commitment to net-zero emissions by 2050, decarbonisation is no longer optional. Common mistakes include: Ignoring sustainability/net zero trends: Failing to recognise the growing importance of Environmental, Social and Governance (ESG) criteria to investors and tenants. Short-term thinking in energy efficiency: Opting for quick fixes rather than long-term sustainable solutions. How to avoid: Set clear sustainability goals aligned with the UK's net-zero target. Invest in green technologies and conduct regular energy audits. Consider certifications like BREEAM to demonstrate your commitment to sustainability. 4. STRATEGIC MISSTEPS A well-defined strategy is essential for long-term success. Frequent errors include: Lack of clear long-term vision: Focusing on short-term gains at the expense of long-term value creation. Failure to align technical asset management with business objectives: Operating in silos rather than integrating technical asset management with overall business strategy. How to avoid: Develop a comprehensive technical asset management strategy that aligns with your organisation's goals. Conduct regular strategy reviews and ensure stakeholder engagement across all levels of your organisation. 5. OPERATIONAL EFFICIENCY BLUNDERS  In the competitive UK market, operational efficiency can make or break your portfolio's performance. Common mistakes include: Neglecting preventative maintenance: Reactive approaches to maintenance often lead to higher costs and disruptions. Resistance to new technologies: Failing to adopt PropTech solutions that could streamline operations and improve tenant experience. How to avoid: Implement predictive maintenance programmes, embrace innovative PropTech solutions, and focus on continuous process improvement. Consider tools like smart building systems to enhance operational efficiency.
By Holly Champion July 11, 2024
At Resero, we believe in the power of fostering new talent and perspectives within our industry. Our "grow-our-own" approach is designed to bring in fresh ideas and innovative solutions by nurturing young professionals. By providing them with the right tools, training, and opportunities, we aim to create a dynamic and forward-thinking workforce capable of tackling the challenges of sustainable energy and building design. Energy Engineer, Georgia Tierney guides us through her experience joining Resero straight out of University: From Work Placement to Energy Engineer: Georgia’s Story  My journey with Resero began in 2022, sparked by a lecture given by Non-Executive Director , Andrew Cooper that aligned perfectly with my postgraduate dissertation. After reaching out to Andrew with a list of questions, what started as a simple enquiry quickly transformed into a work placement opportunity. During my first few weeks at Resero, I immersed myself in learning how to use software to create digital twins, build models, and understand the practical applications of the recommendations made towards asset improvement. It was during this time that I was put through the One-Click LCA Summer School to help me gain first-hand experience in crafting a Life Cycle Assessment (LCA). The hands-on experience was invaluable, and within three months, I was thrilled to receive an offer for a full-time position to join the Net Zero Carbon (NZC) Design team as a Junior Energy Engineer, to begin as soon as I completed my master’s degree in Medical Radiation Physics. Since joining the team permanently, my learning and development has continued at a rapid pace. Some of the key training programs and courses I’ve completed include:
KEEP READING